Abby Care Raises $82 Million to Turn Family Members into Paid Caregivers

Abby Care, a healthcare startup that trains family members to become certified, paid caregivers, has raised $82 million in a Series C funding round as it seeks to address gaps in home-based medical care across the United States.

Founded in 2022 by Havi Nguyen, the company operates as a Medicaid provider and works with health plans to help families access care at home. The funding round was led by Transformation Capital, with participation from new investors CVS Health Ventures, Frist Cressey Ventures, and Pivotal Ventures. Existing investors Khosla Ventures, Thrive Capital, and Sequoia also increased their investments.

Founder’s Experience Inspired the Business

Nguyen’s personal experiences with the American healthcare system helped shape the idea behind Abby Care. Growing up in a Vietnamese immigrant family, she frequently missed school to translate during medical appointments and managed Medicaid paperwork for herself and her sisters on behalf of her parents.

At 21, she joined an early-stage health technology startup providing therapy for children with autism. During the COVID-19 pandemic, she observed a persistent shortage of therapists and technicians, many of whom moved frequently between jobs.

Nguyen began considering whether parents and other family members, who were already closely involved in patients’ lives, could be trained to provide consistent care.

“Could we design a care model where the person who wants to deliver care to the patient is already with them?” she recalled asking herself.

That question ultimately led to Abby Care, which trains family members in caregiving skills, helps them obtain certification, and supports them as paid caregivers.

Addressing the Caregiving Shortage

The company aims to bring patients, family caregivers, healthcare regulators, and insurance providers together to improve access to home-based care, particularly for people with complex medical needs.

The model addresses a significant challenge in the US healthcare system: a shortage of workers available to provide consistent care at home.

Justin Brock, general partner at CVS Health Ventures, said traditional private-duty nursing programmes fill only 65% of authorised shifts, leaving many medically complex patients without reliable coverage.

Meanwhile, millions of family members already provide care at home, often without formal training or compensation.

Brock acknowledged that Abby Care faces competition from home healthcare agencies and caregiver training platforms. However, he said the scale of unmet demand creates substantial opportunities.

With its latest funding, Abby Care is seeking to build a care model that better connects existing family support networks with the formal healthcare system.

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